Privacy Policy

When you contact us for plumbing services, we collect the information you share with us. That includes your name, phone number, email address, and service address so we can get to your home or business and fix the problem.

We also collect details about your plumbing issue - like what's leaking, where it's leaking, and how long it's been happening. This helps our technicians show up prepared with the right tools and parts.

If you pay for services, we collect payment information such as your credit card number or billing address. We process payments through secure third-party providers and do not store full payment details on our servers.

When you visit our website, we automatically collect certain technical information like your IP address, browser type, and pages you view. This helps us understand how people find and use our site.

We use your information to schedule appointments, dispatch our technicians, and provide the plumbing services you requested. We also use it to communicate with you about your service - like confirming your appointment or letting you know when we're on the way.

We may use your contact information to send you updates about your service, respond to your questions, and follow up on work we've done. If you've opted in, we may also send you occasional tips or seasonal reminders about plumbing maintenance.

We use technical information from our website to improve our online presence, make our site easier to use, and understand which services people are most interested in. We do not sell your personal information to anyone.

Our website uses cookies - small text files stored on your device - to help the site function properly and to remember your preferences. For example, cookies help us keep track of your session so you don't have to re-enter information.

We also use cookies for analytics purposes, which help us see how visitors navigate our site. You can set your browser to refuse cookies or alert you when cookies are being sent. Just know that some parts of our site may not work as well without them.

We use third-party analytics tools, like Google Analytics, to understand how people find and use our website. These tools collect anonymous data about your visit, such as which pages you view and how long you stay.

We may also use third-party scheduling and payment platforms to manage appointments and process payments. These providers have their own privacy policies, and we encourage you to review them. We only share the information necessary for them to perform their services.

We do not sell, rent, or trade your personal information. We share your information only with trusted partners who help us run our business - like payment processors, scheduling software, and analytics providers - and only to the extent needed to provide our services.

We may also disclose your information if required by law, such as in response to a subpoena or court order, or if we believe disclosure is necessary to protect the safety of our team, our customers, or the public.

If our business is ever sold or merged with another company, your information may be transferred as part of that transaction. We'll notify you if that happens and explain your options.

We keep your personal information for as long as we need it to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. For example, we retain service records for a reasonable period so we can honor any warranty claims.

When we no longer need your information, we securely delete or anonymize it. If you'd like us to delete your information sooner, just contact us and we'll do our best to accommodate your request, subject to any legal requirements.

We take the security of your information seriously. We use industry-standard measures - like encryption, secure servers, and access controls - to protect your data from unauthorized access, alteration, or loss.

While we work hard to keep your information safe, no method of transmission over the internet or electronic storage is 100% secure. We can't guarantee absolute security, but we're committed to protecting your data and will notify you if a breach affects you.

You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing, and request a copy of your data in a portable format.

If you'd like to exercise any of these rights, just give us a call or send us an email. We'll respond promptly and help you however we can. We may need to verify your identity before fulfilling your request, just to keep your information safe.

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we'll post the updated policy on our website and change the effective date at the top.

We encourage you to review this page periodically. Your continued use of our website or services after any changes means you accept the updated policy.